Privacy Policy

Pretty straightforward - we use your info to actually run the business and serve you better:

• Service Delivery: Schedule appointments, perform diagnostics, order parts, complete repairs - the whole reason you're here
• Communication: Call or email you about your service status, estimate approvals, when your vehicle's ready for pickup
• Records: Keep service history so we can reference what's been done before - especially important for warranty work and recurring issues
• Payment Processing: Well, yeah, we gotta get paid for the work we do
• Legal Compliance: Sometimes we're required to keep records for regulatory or legal reasons (think warranty claims, safety recalls, that kind of thing)
• Occasional Updates: Maybe we'll send you a reminder about seasonal maintenance or let you know about important recalls affecting your vehicle - nothing pushy

We're not gonna sell your email to some random marketing company or spam you with junk. That's not our style.

We don't go around sharing your personal info for kicks. But there are some situations where we might need to:

• Parts Suppliers: Sometimes we need to give your VIN or vehicle info to order the right parts - they don't get your personal contact details though
• Payment Processors: Credit card companies and payment gateways need to process transactions securely - they've got their own privacy policies
• Warranty Companies: If you've got warranty coverage, we might need to share service details with the warranty provider
• Legal Requirements: If the law says we have to hand over records (court orders, safety investigations, etc.), we'll comply
• Service Providers: Like our accounting software or appointment scheduling system - they're bound by confidentiality agreements

We're not selling lists of customers to third parties. Your info stays with us unless there's a legitimate business or legal reason to share it.

We take reasonable precautions to keep your information safe:

• Secure Storage: Customer records are kept in password-protected systems, not just sitting around on paper where anyone can grab them
• Limited Access: Only staff who actually need your info to do their jobs can access it - not the whole crew
• Payment Security: We use encrypted payment processing systems that meet industry standards (PCI compliance and all that)
• Physical Security: Our shop's got security measures in place - locked doors after hours, that kind of thing
• Website Encryption: Our site uses SSL encryption for any data you send through contact forms

Look, no system's 100% foolproof, but we're doing our part to keep your stuff safe. We're not some tech giant, just a local shop trying to do right by our customers.

Our website might use cookies - those little data files that help the site work better. Nothing sinister:

• Essential Cookies: Make the site actually function properly - forms work, pages load right, etc.
• Analytics: We might use something like Google Analytics to see which pages people visit, how long they stay - helps us improve the site
• No Creepy Tracking: We're not following you around the internet or building some detailed profile of your browsing habits

Most browsers let you control cookies in the settings if you're not cool with them. Just know that blocking all cookies might make parts of the site not work as smoothly.

Under Canadian privacy laws (PIPEDA and all that), you've got some rights when it comes to your personal info:

• Access: You can ask to see what information we've got on file for you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Withdrawal: Don't want marketing emails anymore? Just say the word and we'll stop
• Questions: If you've got concerns about how we're handling your data, reach out and we'll talk it through

To exercise any of these rights, just give us a call at (604) 555-0187 or shoot us an email at service@quantyratntinuum.info. We'll get back to you within a reasonable timeframe.

We're required to keep some records for legal or business reasons (like warranty work, tax records), but we'll explain that if it comes up.

We don't keep your info forever, but we do hang onto it for as long as it's useful or required:

• Service Records: Generally keep these for several years - helps with warranty claims, tracking recurring issues, and providing better service if you come back
• Financial Records: Tax laws require us to keep payment records for about 7 years
• Contact Info: If you haven't been in for service in a really long time and haven't responded to any outreach, we'll eventually clear you out of active systems
• Marketing Lists: If you unsubscribe, we'll remove you right away

When we don't need info anymore, we dispose of it securely - shred paper records, wipe digital files properly.

We're an auto repair shop - our services are for folks who own vehicles. We don't knowingly collect information from kids under 13, and our website isn't aimed at children.

If somehow a child's info ended up in our system, let us know and we'll remove it.

We might update this policy from time to time - laws change, our practices evolve, you know how it goes. When we make changes, we'll update the "Last Updated" date at the top of this page.

For major changes that affect how we handle your data, we'll try to let you know - maybe an email or a notice when you come in for service. But it's a good idea to check this page occasionally if you're curious.

If you've got questions about this privacy policy or how we're handling your information, don't hesitate to reach out. We're happy to chat about it.

We'll do our best to address your concerns and answer any questions you've got about privacy and data protection.